Responsible Gaming at bedi baji

1 Our Commitment to Responsible Gaming

bedi baji believes that gambling should be a source of entertainment, not a cause of harm. For players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Khulna — we have built our platform around the principle that player wellbeing is never secondary to commercial goals.

Our responsible gaming framework is not a regulatory checkbox. It is a genuine operational commitment that shapes how we design features, monitor player behaviour, train our support staff, and respond when a player shows signs of distress. Every member of the bedi baji team is trained to recognise problem gambling indicators and to respond with empathy, discretion, and practical assistance.

Gaming on bedi baji should always be voluntary, affordable, and within the limits of personal control. If at any point it becomes otherwise, we are here to help.

2 Age Restriction — 18+ Only

bedi baji is strictly for adults aged 18 years and above. Underage gambling is illegal and harmful. We enforce this requirement through a mandatory date-of-birth declaration during registration and through Know Your Customer (KYC) identity verification for all accounts that request a withdrawal or trigger our age-verification threshold.

2.1 Verification Process

All players are required to provide a valid National ID card, passport, or other government-issued photo identification confirming their date of birth. Accounts where age cannot be verified are restricted from depositing or withdrawing until verification is complete. Any account found to belong to a player under 18 will be permanently closed and any balance returned to the depositing payment method.

2.2 Protecting Minors in Your Household

If you share a device or household with individuals under 18, please take steps to prevent unauthorised access to your bedi baji account. These steps include:

• Logging out of bedi baji after every session, especially on shared or family mobile phones.
• Never saving your login credentials in a browser or app where a minor could access them.
• Using device-level parental controls where available.
• Keeping your bedi baji account password secure and never sharing it with anyone, including family members.

3 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. bedi baji encourages all players to periodically reflect on their gaming behaviour using the self-assessment questions below. These questions are adapted from internationally recognised responsible gaming frameworks.

These signs do not mean you have a gambling disorder — they are indicators that a conversation with our responsible gaming team, or a short break from the platform, may be beneficial. Problem gambling is a recognised condition that responds well to early intervention. There is no shame in asking for help.

4 Self-Exclusion

Self-exclusion is a formal agreement between you and bedi baji to suspend access to your account for a defined period. It is one of the most effective tools available for players who feel they need a meaningful break from gambling.

4.1 Available Self-Exclusion Periods

• 1 Month: A short-term exclusion suitable for players who want a structured break and plan to return with renewed perspective.
• 6 Months: A medium-term exclusion allowing time to seek professional support and stabilise finances if needed.
• 1 Year: A longer exclusion for players who have identified a sustained gambling problem and want an extended period away from the platform.
• Permanent: A permanent closure of your bedi baji account with no option to reopen. This is the most decisive tool available and is recommended for players who feel they cannot safely return to gambling at any future point.

4.2 How to Request Self-Exclusion

Self-exclusion can be requested at any time by contacting the bedi baji support team via live chat or email. The exclusion takes effect within 24 hours of the request being confirmed. During this period, bedi baji will:

• Suspend your account login immediately upon confirmation.
• Remove your details from all marketing and promotional mailing lists.
• Refund any withdrawable balance to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing window.
• Retain your account data in accordance with our Privacy Policy for the mandatory retention period.

4.3 Lifting Self-Exclusion

For periods of 1 month and 6 months, you may request reinstatement after the exclusion period has fully elapsed. A 7-day cooling-off buffer applies before any reinstatement is processed — meaning we will not reinstate access on the same day the exclusion ends. For 1-year and permanent exclusions, reinstatement requests are subject to a more detailed review by our responsible gaming team, and a 30-day buffer applies.

5 Deposit Limits

Deposit limits allow you to cap the total amount you can add to your bedi baji account within a defined time window. Setting a deposit limit is one of the simplest and most practical ways to keep your gambling spending within a comfortable budget.

5.1 Limit Types

• Daily Limit: Maximum BDT amount depositable within any rolling 24-hour period.
• Weekly Limit: Maximum BDT amount depositable within any rolling 7-day period.
• Monthly Limit: Maximum BDT amount depositable within any rolling 30-day period.

5.2 How Limits Work

Once your deposit limit for a given period is reached, all deposit attempts will be declined — regardless of whether you attempt the deposit via bKash, Nagad, Rocket, Upay, or bank transfer. Your ability to play with an existing balance is not affected by a deposit limit; only new deposits are restricted.

Lowering a deposit limit takes effect immediately. Raising a deposit limit is subject to a 7-day cooling-off period before the higher limit becomes active, giving you time to reconsider. This asymmetric design — instant decreases, delayed increases — is an intentional safeguard.

5.3 Setting or Changing Your Limit

Deposit limits can be set or adjusted through your Account Settings page at any time while logged in to bedi baji. You can also ask the support team to set a limit on your behalf via live chat.

6 Time-Out and Cooling-Off Tools

Time-out features give you a structured short-term break from the bedi baji platform without the formality of a full self-exclusion. They are designed for players who want to pause play due to stress, financial pressure, or simply to reset and return with a clearer head.

6.1 Short Time-Out Options

• 24-Hour Time-Out: Immediate 24-hour account suspension. Suitable for players who want to sleep on a decision or step back after a difficult session.
• 72-Hour Time-Out: A three-day break covering a full weekend, useful for players who notice they are playing more during recreational periods.
• 7-Day Time-Out: A full week away from the platform, giving time to reassess habits, discuss concerns with family, or seek initial guidance from a support service.

6.2 Reality Check Session Alerts

Reality check alerts are in-session notifications that appear on screen at regular intervals during active play. You can set these to trigger every 30, 60, or 90 minutes. When a reality check alert appears, it displays:

• The total time you have been logged in during the current session.
• Your net win or loss for the session expressed in BDT.
• A prompt asking whether you wish to continue, take a break, or set a limit.

Reality check alerts are voluntary and can be configured in Account Settings. bedi baji strongly encourages all players — particularly those who play on mobile in Bangladesh during evening hours — to enable these alerts as a default habit.

6.3 Session Time Limits

You can also set a maximum session duration limit in your account settings. Once the session duration limit is reached, you will be automatically logged out of the platform. You can log back in immediately, but the logout prompt provides a natural pause-point that research consistently shows reduces impulsive continued play.

7 Support Resources

bedi baji recognises that its own support team may not always be the most appropriate first point of contact for players experiencing serious gambling-related difficulties. The following guidance covers both bedi baji's internal support channels and general responsible gaming principles that apply regardless of which platform a player uses.

7.1 bedi baji Responsible Gaming Team

Our dedicated responsible gaming specialists are available 24 hours a day, 7 days a week. They are trained to handle sensitive conversations with care, to explain available tools without pressure, and to assist with account restrictions the same day a request is made. You can reach the team via:

• Live Chat: Available directly on the bedi baji platform. The fastest channel for urgent account restrictions.
• Email: [email protected] — responses within 2 hours for responsible gaming requests.
• WhatsApp: +880 1700-000000 — plain text message or voice note during support hours.

7.2 Talking to Someone You Trust

If you are concerned about your gambling, talking to a trusted friend, family member, or colleague in Bangladesh is often the most impactful first step. You do not need to be in financial crisis before asking for support. Sharing your concerns with someone who knows you and your circumstances can provide immediate relief and practical accountability.

7.3 General Responsible Gaming Principles

Regardless of whether you are using bedi baji tools or external support, the following principles are universally endorsed by responsible gaming organisations worldwide:

• Set a gambling budget before each session and stick to it even if you are winning.
• Treat gambling losses as the cost of entertainment, not as money that must be recovered.
• Never gamble while under the influence of alcohol, recreational drugs, or during periods of acute emotional distress.
• Balance gambling with other recreational activities — sport, family time, community events such as Eid gatherings, Victory Day celebrations, or local festivals.
• Keep gambling separate from financial obligations. Never use rent money, school fees, emergency savings, or borrowed money to fund gambling.
• Take regular breaks regardless of whether you are winning or losing.

8 Player Protection Measures

Beyond the voluntary tools described above, bedi baji operates a number of automatic player protection measures that apply to all accounts regardless of player-initiated settings. These measures represent our baseline duty of care to every player on the platform.

8.1 Responsible Gaming Monitoring

bedi baji's platform automatically monitors player account activity for patterns associated with problem gambling behaviour. These include rapid escalation of bet sizes, sustained chasing-loss patterns, very long unbroken sessions, and sharp increases in deposit frequency. When our systems flag an account, a responsible gaming specialist will proactively reach out to the player — by live chat message or email — to check in and offer available support tools. This outreach is non-judgmental and never condescending.

8.2 Mandatory Verification Before High-Value Withdrawals

Before processing high-value withdrawals, bedi baji requires players to complete identity verification. This safeguard protects players from fraud, protects the integrity of the platform, and ensures that large sums are reaching the genuine account holder's own registered payment method — whether bKash, Nagad, Rocket, or a bank account in Bangladesh.

8.3 No Targeted Bonus Marketing to Vulnerable Players

Players who have previously used a responsible gaming tool — including deposit limits, time-outs, or self-exclusion — will not receive targeted promotional bonus offers upon return to the platform. Our marketing systems flag these accounts and apply a suppression period of at least 30 days after any restriction is lifted before any promotional communications are resumed.

8.4 Responsible Advertising

bedi baji does not target gambling advertising at individuals under 18, at players currently under self-exclusion, or at audiences whose demographic profile suggests vulnerability to gambling harm. All promotional content produced by bedi baji includes the 18+ advisory notice. Bonus terms are stated clearly and without misleading language.

8.5 Funds Protection

Player deposit balances are held in accounts separate from bedi baji's operational funds. This segregation means that, in the event of any operational disruption, player balances remain ring-fenced and available for withdrawal. Your money in the bedi baji platform is not used to fund day-to-day business expenses.